Delivery & Exchange

Delivery Rates

Delivery is free of charge all over Lebanon.
There is a minimum order value requirement based on your location, in which case you will be notified after your order is placed and before it is received.
Delivery takes about 3 working days from the date of purchase to receiving your product.

Return Policy

All products purchased from are returnable, in our showroom, within 3 days of receiving your order. After your return is accepted based on the return conditions mentioned below, you will be reimbursed the amount paid in cash, regardless of your method of payment.

Return Conditions

We will be happy to assist you in all your return requests given the following:

  1. Return requests should be made within 3 days from receiving the order.
  2. Item should be unused and in the exact same condition you received it. Make sure the package has no missing items including labels, original packaging, accessories and freebies.
  3. Certain promotional items or items bought in a bundle are not eligible for return. Products purchased on sales, during a clearance or with a special offer may not be returnable.

In case of defection within 3 days, replacement with the same product will be granted upon Provideo approval. No additional shipping costs will be entailed. After 3 days, any item found damaged or defective will be collected under warranty for repair.